Volunteer Orientation

Welcome to the Hands in Service (HIS) volunteer orientation!  We’re glad that you are joining us!
HIS was created to bring dignity to people that have lost theirs. Valuing individuals is a vital part of a caring community.  At HIS we value individuals in order to meet needs and build relationships. Everything we do revolves around the incredible uniqueness of each person, client or volunteer. We believe love gives back. Thank you for joining us today. We hope you will discover a way that you can fit into HIS.  You were made for it!

Please move through the steps of the orientation.  There will be some areas to read and some interactive portions.

Step 1: Hands in Service Agency Overview

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  • Agency Overview - A word from our Executive Director



  • Value Individuals. Meet Needs. Build Relationships.

Step 2: Various ways to get involved.

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  • Blitz Team Orientation



  • "Blitz" is German for lightning and a blitz cleaning is a very focused clean done by a team of two or more people for a client who's life has been upended in some way. It is often the first thing that happens for a client and a way to quickly restore order so that the client can cope with household demands on their own or with the support of an Energetic Hands Volunteer.

    Blitz volunteers perform one-time cleaning assignments for clients; clearing out the clutter while restoring a sense of hope and dignity to those who desperately need it.

    This is a great opportunity for families, teams, friends, youth groups, or individuals who wish to serve on an occasional basis but cannot commit to a consistent schedule.

    Time Commitment: Flexible 2-3 hour assignments depending on client need & volunteer availability.

Step 1 of 3

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  • Energetic Hands Orientation



  • Energetic Hands is a longer term support program for Hands in Service clients who are unable to perform basic household tasks for themselves. Volunteers assist with basic household tasks; cleaning, laundry and food prep. This provides relational and practical support.

    It is an amazing opportunity to build a relationship with someone in our community who may be isolated and unable to do basic housekeeping without assistance.

    At Hands in Service our volunteers do not transport our clients nor do we ever accept gifts or money from our clients. If a client wishes to donate money they are able to do so through the Hands in Service office.

    The Kit mentioned in the blitz orientation is a useful tool here as well.

    Time Commitment: Max 4 hours a month, volunteer and client set their own schedule.

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  • Youth Action Team Orientation



  • This is a special type of Energetic Hands appropriate for youth groups and schools. A trained adult volunteer (Team Leader) accompanies the student team of 2-4 students to serve a Hands in Service client. The Youth Action Team clients are screened for suitability and their environment is screened for safety.

    The Youth Action Teams meet their Team Leader at the client's home to serve as the client directs, generally twice a month for 1-2 hours each visit. You will meet your Team Leader in front of the client's home and get an update on your client, learn any unique circumstances for the day and get your assignments for the service.

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  • Team Leader Orientation

    Team Leader for Youth Action Teams.
  • A Day Before Your Service:

    You will receive your client report the day before the scheduled service. This report will contain the name of the client, address, brief notes on health concerns and the approximate number of students to expect.
  • The Day of Service:

    Please arrive at the client’s home ahead of the student team and wait for them to arrive on the school bus. The bus starts at the school and follows a route to drop them off at each client’s location. The students should arrive between 10:30-10:45. It may take them longer to get to their assignments on some days depending on the bus route and other factors. The bus drivers greatly appreciate seeing the leader connect with the students before they head in.

    When the team is complete, please take a few moments to go over any client health details which will prepare your students for service. After this connection you can head into the clients home, introduce yourself and the students and ask the client what they would like the students to do.

    Using the time you have, help with delegation of cleaning tasks, assisting students with cleaning techniques, appropriate cleaning products and equipment. Some students will be very capable of cleaning, some will have marginal knowledge/skill and this is a great opportunity to model proper cleaning – a valuable bonus skill for youth. We have attached a cleaning checklist which you can use with the students to guide them in this process. During the cleaning and at completion, we invite you to converse, build relationship and with your client. We welcome you and the students to pray with the client’s permission.

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  • Hamper Delivery Orientation


  • Together with the Central Okanagan Food Bank, Hands in Service provides a delivery service to Food Bank clients who are unable to transport their food home from the Food Bank. Our Delivery Drivers are screened in the same manner as all of our volunteers which gives everyone security and the Hamper Delivery Volunteers are given the ability to transfer to other Hands in Service roles.

    When your orientation if complete you will get instructions emailed to you for the scheduling. You can choose the weeks that you wish to delivery. Typically a driver volunteers about once a month.The drivers are given an exact time to arrive at the Food Bank for pickup and the routes depend on how many hampers can fit in the vehicle used for delivery. The deliveries are arranged to be as smooth as possible within a geographic area within the City of Kelowna.

    The drivers are given an exact time to arrive at the Food Bank for pickup and the routes depend on how many hampers can fit in the vehicle used for delivery. The deliveries are arranged to be as smooth as possible within a geographic area within the City of Kelowna.

    Time Commitment: When scheduled Thursdays 10am-1pm .

Step 1 of 2

50%
  • Events Overview

  • Magical Night of Laughter

    A Magical Night of Laughter – Love Gives Back Campaign”  Two award winning performers: Comedian Tim Nutt & Magician Leif David! Proceeds will support our Living Salads - the Portable Community Garden project.
    We need all sorts of volunteers! Folks to sell 50/50 tickets, strolling entertainers, artists, set up and tear down people... It is a one-night event so your commitment is small. You also get to see a terrific show.
    Event Page... 
  • Living Salads - the Portable Community Garden

    Living Salads - The Portable Community Garden project brings the "outdoors" "in" for housebound and mobility challenged community members. If you love the idea of little gardens that people can nurture and harvest on their own balconies and you don't mind getting your hands dirty, you will love our Living Salads event. It happens early in the spring in a church parking lot and we need volunteers to scoop soil, plant little veggies, water and get the planters ready for delivery.
    Event Page... 
  • Walk & Roll Walker-thon

    Raising awareness and support of our mobility and health challenged community members.
    Our Walkerathon is a spectacle which raises both money and awareness. Our event volunteers participate and spread the word about the event. We also need volunteers to help set up and tear down and run games, even film and photographic are needed.
    Event Page...
  • Touch of Christmas Craft & Vendor Fair

    The “Touch of Christmas” Craft Fair is your unique one-stop Christmas experience; featuring more than 80 crafters and vendors, silent auction, 50/50 draw, live music and door prizes.
    Every fall the administrative half of the Hands in Service office is consumed with planning and arranging the annual Touch of Christmas Fair. As the second largest Kelowna Christmas craft fair, the Touch of Christmas fair requires masses of set up, day-of and tear down volunteers. We need people for the silent auction, the online auction, selling tickets, helping vendors, clean up, cookie decorating and sales and more. If you like the excitement of a big, bright event then please volunteer for Touch of Christmas.
    Event Page...
  • Walk & Roll Walker-thon

    Raising awareness and support of our mobility and health challenged community members.
    Our Walkerathon is a spectacle which raises both money and awareness. Our event volunteers participate and spread the word about the event. We also need volunteers to help set up and tear down and run games, even film and photographic are needed.
    Event Page...

Step 3: Relational Tools

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  • This segment of the orientation covers some of the invaluable relational tools which are helpful when working with people. These skills are empathy, respect, boundaries, dignity and active listening. We hope that in reviewing or learning these you will experience meaningful healthy relationships.
  • Empathy


  • Empathy is, at its simplest, awareness of the feelings and emotions of other people, it is the link between self and others, because it is how we as individuals understand what others are experiencing as if we were feeling it ourselves.

    Empathy goes far beyond sympathy, which might be considered ‘feeling for’ someone. Empathy, instead, is ‘feeling with’ that person, through the use of imagination. Towards Empathy It may not always be easy, or even possible, to empathise with others but, through good people skills and some imagination, we can work towards more empathetic feelings.
    Brené Brown explains empathy.  Empathy and respect are at the heart of everything that we do at Hands in Service.